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Frequently Asked Questions

  • Is a Tribute easy to set up?

    It should take no more than ten minutes to set up a tribute to your loved one, and the site is very simple and easy to use. We are always happy to set it up for you, just call the fundraising team on 01442 890222 or email us here
  • Do I have to pay for a tribute?

    No, this is a free in memory service offered by the hospice. We believe it is important to keep the memories of your loved one alive, and feel that everyone should have this opportunity to share their photos and messages in tribute.

  • Does the tribute have to be public?

    No, it can be private for just you or your family to view, where you can share your special thoughts and memories together. It is a great way to bring distant families together, uniting you at a difficult time. You can adjust the privacy settings at a later date if you choose

  • How long will my tribute be set up for?

    You can keep your loved ones tribute open for as long as you want. If you would like to trial it privately first that is also possible - each tribute can be tailor-made according to how you would like to remember your loved one.
  • How will a Tribute Fund help the Rennie Grove Hospice Care?

    All the money raised in memory of your loved one will come to ​Rennie Grove Hospice Care, allowing us to continue to provide vital care and support to local patients and their families.
  • What is a Guardian?

    A Guardian is the person who sets up the Forever Loved Fund and who looks after and manages it. As the Guardian you can add, delete and amend everything whenever and how often suits you.

  • Is there a limit to how many photos or videos we can add?

    No, the Forever Loved Fund gives you the opportunity to upload as many photos or videos as you like. The first page displays your personalised message and slideshow and other photos, music and videos can be organised in your ‘Tribute Library Facility’.

  • How do I make changes to the Forever Loved Tribute?

    Once set up, you will automatically see how the page looks and you’ll notice a ‘Tribute Guardian Panel’ in the bottom right hand corner of the preview screen. This panel shows you how the tribute is seen as a guest and also guides you through how to edit the pages you have created.

  • Online Help Button

    In addition, the help button takes you to a page with suggestions on how to create a unique tribute and personalise your message with stories, photos, music, candles or by keeping a journal or adding remembrance events and anniversaries.

  • Can I use my Forever Loved Tribute to raise money?

    Using your Forever Loved Tribute you can also add an event or encourage others to add their own fundraising event, anything from a sponsored marathon to a coffee morning.

    There are a number of optional features for you to use if you wish:

    • Add a personal message to potential donors about your reasons for fundraising and choose how prominently you wish to highlight this
    • Set a fundraising target along with a total-o-meter to display your donations progress in real-time
    • Link In Memory Fundraising Events to your Tribute which you can also blog and promote via social networks
  • How do I add an event?

    Once you know what event you are taking part in or want to add then it’s a simple step to set up the event. There are options to have an additional link to a blog or share particular pages on Facebook, Twitter and other popular social networks.

  • How easy is it to donate online?

    It’s simple and safe. By clicking the ‘Donations’ button any online donation is made quickly and securely using CAF (Charities Aid Foundation) payment method. Donations will come directly through to Rennie Grove Hospice Care with Gift Aid if this has been added to the donation.

  • Can people donate money in other ways?

    If preferred, donations can also be made by cheque and posted to Rennie Grove at our address below. Offline donations can be added manually to your tribute total along with any funds collected on other third party websites such as Just Giving or Virgin Money.

  • How will my donations be displayed?

    All online donations received are added to your running total which is displayed on your website donation page. In addition, details of each individual donation made along with any message of support from the donor can be displayed as well, although there is also the option to keep any donation anonymous if either you or the donor prefer.

    As well as online donations collected through the website donation facility, you may also receive a number of other cash or cheque donations independently but still made in memory of your loved one. You can easily add these details onto your website as part of your In Memory fundraising total along with the option to display details and any associated message of support.

  • Who do I contact if I need some help with my Forever Loved Fund?

    For help with any general questions you may have when setting up your tribute, please contact us from Monday to Friday, between 9am – 5pm on the following contact details:
    Tel: 01442 890222 or, email at any time to: foreverloved@renniegrove.org

    Rennie Grove Hospice Care
    Rennie House, Unit 3, Icknield Way Industrial Estate, Tring, Hertfordshire, HP23 4JX

    As we can access your pages we are able to help you with the set up and editing of pages or events.