195-min

​How we care for you

If you'd like to know more about our response to COVID-19 and how we're continuing to provide care to the community in Bucks and west Herts, please click here.

We are a charity providing specialist care and support for adults and children with a life-limiting illness in Buckinghamshire and west Hertfordshire.

Through our unique Hospice at Home service, available day and night, and a range of day services we support our patients to live the best quality life they can with a choice about how and where they are cared for towards the end of life. 

We are also here for the families of our patients, ensuring that everyone can receive the right support, when they need it, to help them make every moment together matter.

Our care is provided at no cost to our patients and families and is made possible by the generous donations we receive from our local community.

To see a map of this area and the services available to patients who live in our area, visit where we provide care. Our catchment area for children varies slightly from our adult area. If you need further information please contact us using the details below.  Find out more about how we care for children.

Our care ethos

Our care for you is all about valuing life and is centred around the belief that we all matter until the last moment of our lives.

Specialist support tailored to you and your family

Whether you come to our Information Centre or Drop-In Session at Grove House soon after diagnosis or to our Hospice at Home service later in ​your illness, our team of highly trained specialist staff will give you advice and support tailored to​ your needs.  

The needs and wishes of​ you and your family are at the centre of everything we do.  When we first meet ​you, we will listen to ​your wishes and spend time getting to know ​you and your family, if this is what ​you want. We carry out a full assessment of ​your physical, emotional and spiritual needs and encourage ​you to be fully involved in making choices about every aspect of​ your care.  

An individual care and support programme is then put together to meet ​your needs. This may include access to day services at Grove House or those provided by other partner organisations, and the use of our range of services which are delivered in your home.   

This programme is reviewed regularly with levels of support increasing or decreasing as and when necessary. In some cases ​you may be discharged if ​your condition improves sufficiently. Throughout, we encourage self-management and give ​you and your family coping strategies to help you live life to the full.

The choice to stay at home

Our Hospice at Home service is unique in the local area. Any time of the day or night, every day of the year, our patients are able to call on the specialist nursing care and support provided by our hospice at home nurses. Whether it's a scheduled visit providing practical nursing care as well as the opportunity to plan, prepare and discuss, or an emergency visit to help keep a patient comfortable, our patients and families know that we are there, giving the choice to be cared for at home surrounded by the people and things that matter most.

Find out more about our Hospice at Home service.

Day Services at Grove House

An update: Grove house is currently ​being refurbished. All services are also on hold to protect patients during the coronavirus pandemic. We hope to re-open Grove House when it is appropriate and within government guidance. If you are concerned or need advice please call us on 01727 731013. If you'd like to know more about or refurbishment project please click here to see our dedicated web pages. Thank you.

Our range of day services based at Grove House in St Albans offers support with health and well-being to help our patients live well throughout their illness and make every moment matter. Drop-In sessions, open to all, enable patients and carers to discuss any concerns and be signposted to the services that meet their needs.  Holistic care is at the heart of the services we offer which include well-being clinics and therapies offering practical and emotional care and support to help patients live the best life they can. Patients in Hertfordshire also benefit from care and advice from occupational therapists and a specialist physiotherapist. In Buckinghamshire, we work with other organisations to offer this type of service to ensure all patients receive the same high quality care.

See a daily programme of our services at Grove House. 

Support for all the family

We recognise the vital role played by those caring for our patients and our Family Support services are here to give them the help and support they need, whenever they need it, throughout the illness and beyond.  Our flexible services, which are available to patients too, are delivered in a variety of settings to meet the family’s needs and include counselling, listening, bereavement support, group work and complementary therapy to enhance wellbeing. Both patients and their families are also able to benefit from our volunteer Supporting Hands service which offers wide ranging support from practical help with everyday tasks to companionship, helping everyone to make every moment together matter. 

Read more about our Family Support services.

How we fund our care

All our care is provided at no cost to you or your family.  However, we are heavily reliant on the generosity of the local community to fund around 85% of our running costs.  With the numbers of people expected to need our care in the coming years set to rise steeply, this on-going local support ​will be vital ​to help us continue to care into the future. ​

Please help us spread the word and encourage others to support us.