How we care for you
If you'd like to know more about our response to COVID-19 and how we're continuing to provide care to the community in Bucks and west Herts, please click here.
We are a charity providing specialist care and support for adults and children with a life-limiting illness in Buckinghamshire and west Hertfordshire.
Through our unique Hospice at Home service, available day and night, and a range of day services we support our patients to live the best quality life they can with a choice about how and where they are cared for towards the end of life.
We are also here for the families of our patients, ensuring that everyone can receive the right support, when they need it, to help them make every moment together matter.
Our care is provided at no cost to our patients and families and is made possible by the generous donations we receive from our local community.
To see a map of this area and the services available to patients who live in our area, visit where we provide care. Our catchment area for children varies slightly from our adult area. If you need further information please contact us using the details below. Find out more about how we care for children.
Our care ethos
Our care for you is all about valuing life and is centred around the belief that we all matter until the last moment of our lives.
Specialist support tailored to you and your family
Whether you come to our Information Centre or Drop-In Session at Grove House soon after diagnosis or to our Hospice at Home service later in your illness, our team of highly trained specialist staff will give you advice and support tailored to your needs.
The needs and wishes of you and your family are at the centre of everything we do. When we first meet you, we will listen to your wishes and spend time getting to know you and your family, if this is what you want. We carry out a full assessment of your physical, emotional and spiritual needs and encourage you to be fully involved in making choices about every aspect of your care.
An individual care and support programme is then put together to meet your needs. This may include access to day services at Grove House or those provided by other partner organisations, and the use of our range of services which are delivered in your home.
This programme is reviewed regularly with levels of support increasing or decreasing as and when necessary. In some cases you may be discharged if your condition improves sufficiently. Throughout, we encourage self-management and give you and your family coping strategies to help you live life to the full.
Our Hospice at Home service: the choice to stay at home
Our Hospice at Home service is unique in the local area. Any time of the day or night, every day of the year, our patients are able to call on the specialist nursing care and support provided by our hospice at home nurses. Whether it's a scheduled visit providing practical nursing care as well as the opportunity to plan, prepare and discuss, or an emergency visit to help keep a patient comfortable, our patients and families know that we are there, giving the choice to be cared for at home surrounded by the people and things that matter most.
Find out more about our Hospice at Home service.
Our Children's Hospice at Home service: whole family support for the best quality of life
Rennie Grove’s Children’s Hospice at Home service cares for babies, children and young people up to the age of 19 living with a life-limiting condition in west Herts and Bucks. Offering flexible care tailored to each family’s needs, it helps children and their families enjoy the best quality of life possible, making every moment together matter.
The specialist children’s nurses in the team work closely with the children’s community nurses to manage, co-ordinate and deliver care and ensure the needs and wishes of the children and their families are met. The team work with families and other healthcare professionals to ensure any change in the child’s condition can be quickly treated. They provide advice and support over the phone and in scheduled and emergency visits during extended hours from 8am to 8pm, Monday to Friday and 24 hours over the weekend and bank holidays.
The team also provides short respite breaks for parents, sessions with play specialists and social activities and events to help families enjoy precious moments that will be remembered forever.
Find out more about our Children's Hospice at Home service.
Our Day services at Grove House: mind & body wellbeing from diagnosis, whatever the prognosis
An update: We are delighted to announce that our refurbishment works at Grove House are complete and our beautiful new facility is now open for drop-in visits and that activities, courses and clinics are resuming. Due to the vulnerable nature of visitors to Grove House, we continue to observe 2m social distancing, so capacity on some services is reduced. In such cases, we may be able to arrange 1:1 appointments or virtual access so please do get in touch or drop in.
Read more about our Day services at Grove House
Our range of day services based at Grove House in St Albans offers support with health and well-being to help our patients live well throughout their illness. Our day services are open to anyone who has been diagnosed with a life-limiting or potentially life-threatening condition, regardless of prognosis. We can support patients who have recently received a diagnosis; are currently receiving treatment; are living with a long-term life-limiting illness; or who have been successfully treated but are in need of physical or emotional support through the recovery period. Patients can self-refer, and our support can run alongside existing any treatment that may already be in place. Holistic care is at the heart of the services we offer which include well-being clinics and therapies offering practical and emotional care and support to help patients live the best life they can. Patients in Hertfordshire also benefit from care and advice from occupational therapists and a specialist physiotherapist. In Buckinghamshire, we work with other organisations to offer this type of service to ensure all patients receive the same high quality care.
Our Family Support services: support for all the family
We recognise the vital role played by those caring for our patients and our Family Support services are here to give them the help and support they need, whenever they need it, throughout the illness and beyond. Our flexible services, which are available to patients too, are delivered in a variety of settings to meet the family’s needs and include counselling, listening, bereavement support, group work and complementary therapy to enhance wellbeing. Both patients and their families are also able to benefit from our volunteer Supporting Hands service which offers wide ranging support from practical help with everyday tasks to companionship, helping everyone to make every moment together matter.
Read more about our Family Support services.
How we fund our care
All our care is provided at no cost to you or your family. However, we are heavily reliant on the generosity of the local community to fund around 85% of our running costs. With the numbers of people expected to need our care in the coming years set to rise steeply, this on-going local support will be vital to help us continue to care into the future.
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