Your feedback matters
We welcome feedback from patients and those who care for them, or anyone who has used any of our services. It’s only by hearing your experience, first-hand, that we can understand what we are doing well and how and where we can make improvements. Making sure that everyone receives the best possible care and service from us – now and in the future.
Send us your feedback today
You can leave a comment, compliment or complaint about any aspect of our care or services using the feedback form below. We record all views, opinions and concerns – and make sure they are seen, heard and actioned by the right people. But we’ll never share your personal details with third parties.
If you’re very pleased with your experience of our care or other aspect of our service – we’d love to hear about it. It’s really motivating for our teams to hear they are meeting the high standards we set. Your positive feedback about any Rennie Grove Peace service reassures us we’re doing a good job.
Occasionally, we don’t get things right and mistakes do happen. When they do, it’s important for us to hear about them. We will take your complaint seriously and investigate the matter promptly. We’ll deal with all complaints sympathetically and thoroughly.
You can make a complaint verbally, in writing by email or post, or by using the form below.
Find contact details for all our offices.
If you choose to speak to a member of staff, we’ll try to deal with your concerns straight away. Alternatively, we’ll discuss the complaints procedure with you and arrange to come back to you once the matter has been investigated.
We’ll acknowledge all complaints made by letter, email or using the form below within two business days of receipt. And we aim to resolve all complaints within 20 business days.
Once we’ve fully investigated your concerns, we’ll respond with our findings and a decision. Sometimes more detailed investigations are needed. If this is the case, we’ll contact you with an update and give you the date we expect to report back to you.
If you’re not happy with the response to your complaint, you can ask to see or write to the Chief Executive of Rennie Grove Peace Hospice Care to discuss the matter further. If you’re still not satisfied with the outcome, you can phone or write to us to request a meeting with the Chair of Trustees.
Rennie Grove and Peace Hospice Care are regulated by the Care Quality Commission and registered with the Fundraising Regulator. If you remain unhappy about how we have responded to your complaint, you can contact the appropriate organisation directly. Please note you need to make contact with the Fundraising Regulator within two months of our response to your complaint.
This is an independent third-party website where you can leave public feedback regarding your experience of our Rennie Grove Peace’s services. Your feedback is confidential and is collected and processed by iWantGreatCare, an independent organisation.
Visit the I Want Great Care website to give your feedback.
Comments, Compliments and Complaints
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