Quality and compliance

Rennie Grove's quality of care - your feedback helps shape our service

How Rennie Grove is regulated 

We understand how important it is to trust that the service you’re getting is as good as it can be. Whether you or a family member is receiving hospice care, you’re a customer in our charity shops, or you’re donating. You can rest assured that the relevant statutory body regulates each aspect of our work. For example, the Care Quality Commission (CQC) regulates our clinical care. Likewise, we’re registered with the fundraising regulator and commit to the Fundraising Promise. We respect and comply with GDPR in all our communications. 

Rennie Grove’s quality of care 

Our quality assurance team works across Rennie Grove, looking at every interaction we have within our communities. We welcome any feedback about our nursing care, fundraising or our charity shops. Because your feedback helps shape our service. 

Making sure our care is of the highest quality 

We’re always looking for ways to improve our service. Because we want to make sure our care is of the highest quality and meets each patient’s evolving needs. Alongside external assessment, patients’ and families’ opinions are very important in helping us evaluate and develop what we do. 

Measuring Rennie Grove’s quality of care – patient and carer surveys 

We ask all our patients and their family members to tell us about their experience of our services via surveys. Their comments show us what we need to change as well as what’s working well. 

We also encourage our patients and families to give their feedback on the Care Opinion website. We monitor all comments and use them to improve our service and quality of care. 

Does Rennie Grove provide quality care? 

We must publish a Quality Account every year, which is a report about the quality of our services. It measures the quality of the care we provide and considers patient safety, service effectiveness and patient experience.  

What is the Fundraising Promise? 

Rennie Grove is registered with the Fundraising Regulator. We commit to fundraising in accordance with the Fundraising Promise and the Fundraising Code of Practice. 

We commit to high standards by:  

  • following the Fundraising Code of Practice
  • checking fundraisers, volunteers and third parties working with us to raise funds to ensure they comply too
  • complying with the law as it applies to charities and fundraising

As a result, we can display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice. 

What is Rennie Grove’s CQC rating? 

Our current CQC rating is ‘good’. Like all healthcare providers in England, we are independently assessed by the Care Quality Commission (CQC). Above all, this provides an external validation of Rennie Grove’s quality of care.  

When you tell your story, you reassure other people facing all the challenges that come with life-limiting illness. In short, reading your story and hearing how Rennie Grove can help gives people hope. Above all, it helps patients and their families realise they don’t have to face life-limiting illness alone. Because Rennie Grove can offer support with high quality hospice at home care and day services that improve quality of life.