Quality and compliance

How Rennie Grove Peace is regulated 

We understand how important it is to trust that the service you’re getting is as good as it can be. Whether you or a family member is receiving hospice care, you’re a customer in our charity shops, or you’re donating, you can rest assured that the relevant statutory body regulates each aspect of our work. For example, the Care Quality Commission (CQC) regulates our clinical care. Likewise, we’re registered with the fundraising regulator and commit to the Fundraising Promise. We respect and comply with GDPR in all our communications. 

Quality of care at Rennie Grove Peace

Our quality assurance team works across Rennie Grove Peace, looking at every interaction we have within our communities. We welcome any feedback about our nursing care, fundraising or our charity shops. Because your feedback helps shape our service. 

Making sure our care is of the highest quality 

We’re always looking for ways to improve our service. Because we want to make sure our care is of the highest quality and meets each patient’s evolving needs. Alongside external assessment, patients’ and families’ opinions are very important in helping us evaluate and develop what we do. 

Measuring our quality of care:  patient and carer surveys

We ask all our patients, their carers and family members to tell us about their experience of our services via surveys. Their comments show us what we need to change as well as what’s working well. 

We also encourage patients, their carers and family members to give their feedback on the Care Opinion website. We monitor all comments and use them to improve our service and quality of care. 

Does Rennie Grove Peace provide quality care? 

We are required to publish Quality Accounts every year, which is a report about the quality of our services. It measures the quality of the care we provide and considers patient safety, service effectiveness and patient experience.  Please note, as we have recently merged, we currently have two Quality Accounts that are produced for the two separate organisations.

Patient safety

Rennie Grove Peace Hospice Care strives to develop and maintain effective systems and processes in responding to patient safety incidents and concerns. Our Patient Safety Incident Framework Policy and Patient Safety Incident Response Plan can be found below.

• Patient Safety Incident Framework Policy
• Patient Safety Incident Response Plan

What is the Fundraising Promise? 

Rennie Grove,  Peace Hospice Care and Rennie Grove Peace are all registered with the Fundraising Regulator. We commit to fundraising in accordance with the Fundraising Promise and the Fundraising Code of Practice. 

We commit to high standards by:  

• following the Fundraising Code of Practice
   
• checking fundraisers, volunteers and third parties working with us to raise funds to ensure they comply too

• complying with the law as it applies to charities and fundraising

As a result, we can display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice. 

What is the Rennie Grove Peace CQC rating?

All healthcare providers in England are independently assessed by the Care Quality Commission (CQC). Note: The newly merged organisation is yet to be assessed by the CQC.

IASME Cyber Assurance