Our response to COVID-19

With the move to stage 4 of the government road map on 19 July, you can find out how Rennie Grove is operating now to continue to protect patients, customers, supporters staff and volunteers below:

COVID-19 Updates

We continue to follow all government and Public Health England advice for healthcare organisations about COVID-19 in relation to our services and activities.

You can find the latest advice here:

Our senior management team reviews advice and business continuity plans ​regularly to ensure our care for patients continues and that we are able to raise the funds needed to provide this care.

Throughout the pandemic, the COVID-safe measures we have put in place in our offices have been extremely successful in preventing incidents of cross infection. Following the removal of many restrictions on 19 July, we took the decision to keep these COVID-safe measures in place to continue to ensure the safety of those in our offices and to minimise the risk of disruption to our services from the rapidly rising number of COVID cases. 

Our services

Our absolute priority is to continue to provide support for our patients who have life-limiting illnesses who may be nearing the end of their lives, giving them the choice to stay at home.

Hospice at Home

Our hospice at home nursing teams are offering care as normal to patients in their own homes and are carrying out both planned and emergency visits to ensure that patients and families can access support at any time of the day or night. Our teams will continue to use Personal Protective Equipment (PPE) to protect both patients, families and staff and minimise the risk of spreading the virus.  

Prior to all face-to-face visits we ask our patients if they, or someone living in or visiting their house, have been diagnosed with the virus or developed any symptoms.

Between 1 April 2020 and 31 March 2021 we cared for 3,009 patients, carrying out 15,649 face to face visits to patients at home and providing 44,638 hours of clinical care across all services to help make every moment matter for our patients and families.
Day services

Group sessions have now resumed at our newly refurbished Grove House building in St Albans alongside clinic and therapy sessions.

Family Support services

Our team of Family Support staff and volunteers are providing telephone and face-to-face support along with a range of bereavement support services including the online Grief Chat service, available round the clock, our Bereavement Telephone Support Line service and our online Bereavement Support Group.

Our fundraising activities

Our community fundraising activities are now restarting and we are offering a mixture of online and in-person fundraising opportunities for you to get involved with to help us raise the £20,000 we need every day to fund our service. For all the latest news, please follow us on social media and sign up to receive regular email updates from Rennie Grove here

We are grateful to the government for the financial support hospices received last year but that has now finished and we continue to need the support of the local community to help ensure we can run our service. You can make a donation here.

Our shops

Our shops have now all reopened and from 19 July any restrictions on numbers in shops have been lifted. However, we do still encourage customers to wear masks, sanitise their hands and to keep a safe distance from others wherever possible.  To find out more about your local shop, its opening times and donation days, please click here.  Our online retail activities continue with the pick of our seasonal fashion buys in our Depop store and the best and most unique finds from our shops on eBay. Find out more.

Our staff

Our offices have remained open throughout the pandemic for essential staff to ensure the smooth-running of our services. Many staff members who are able to work from home are continuing with a blended approach to office and home working. Regular COVID testing, the wearing of masks, social distancing and additional cleaning protocols are continuing for everyone’s safety. Staff are asked to remain at home and access further testing if they develop symptoms of coronavirus.

Our volunteers

We've been delighted to welcome our volunteers back to their roles. Clinical volunteers have access to regular testing but all volunteers coming into a Rennie Grove office are also asked to carry out a lateral flow test before they enter the building  

The information on this page will be updated regularly.

Last updated: ​21 July 2021

Health advice

For further information on COVID-19, please go to:

NHS Advice


NHS 111 Online - general advice and symptom checker


Read our tips for coping with isolation during the Covid-19 pandemic.