Our response to COVID-19

You can find our most recent updates on our response to the coronavirus on this page.

Read the most recent statement from our Chief Executive here.

Our clinical teams have pulled together some advice and tips on coping with isolation, which you can find here.

If you'd like to support us through the pandemic, take a look at our Now More than Ever campaign here or alternatively you can make a donation here. Thank you.

COVID-19 Updates

​How we’re operating during the COVID-19 pandemic

The wellbeing of our patients, families, staff, volunteers and supporters is always of the utmost importance to Rennie Grove Hospice Care and throughout the pandemic we have closely followed all government and Public Health England advice about COVID-19 in relation to our services and activities.

You can find the latest advice here:

Our senior management team reviews advice and business continuity plans ​regularly to ensure we can continue to care for as many patients as possible and raise the funds needed to provide this care.

We have carried out Covid-19 risk assessments for our buildings and activities, implementing changes to ensure we provide a Covid-19 safe environment for our staff, volunteers, patients and visitors. We will continue to review these risk assessments in line with new government advice and communicate any further changes to all relevant parties.

Our services

Our absolute priority is to continue to provide support for our patients who have life-limiting illnesses who may be nearing the end of their lives, giving them the choice to stay at home.

Hospice at Home

Our hospice at home nursing teams are offering care as normal to patients in their own homes and are carrying out both planned and emergency visits to ensure that patients and families can access support at any time of the day or night. Our teams use Personal Protective Equipment (PPE) as appropriate to protect both patients, families and staff and minimise the risk of spreading the virus.  

Prior to all face-to-face visits we ask our patients if they, or someone living in or visiting their house, have been diagnosed with the virus or developed symptoms of a new cough and/or a temperature of over 37.8 °C and/or a loss of, or change to, their sense of taste or smell. 

Between the beginning of the first lockdown in March and December 2020, our hospice at home nursing teams cared for ​2,013 patients in Bucks and west Herts carrying out ​10,899 visits and making 58,352 telephone calls to ensure patients had the care they needed. 

Day services

We are pleased that we have been able to open services in a limited way at our newly refurbished Grove House building in St Albans focusing mainly on individual clinic and therapy sessions. We hope to resume group sessions as soon as restrictions allow. 

Family Support services

Our Family Support sessions are continuing. Telephone and face-to-face counselling sessions will be available along with a range of bereavement support services including the online Grief Chat service, available round the clock, our Bereavement Telephone Support Line service and our new online Bereavement Support Group. 

Our fundraising activities

Lockdowns and restrictions have had a big impact on our community fundraising activities. However, we are offering a variety of different virtual fundraising activities for you to get involved with to help us raise the £20,000 we need every day to fund our service. For all the latest news, please follow us on social media and sign up to receive regular email updates from Rennie Grove here

We are grateful to the government for the financial support announced for hospices but know that even with this, we are still facing a significant gap in our income this year, so we continue to need the support of the local community to help ensure we can run our service. You can make a donation here.

Our shops

Our shops reopened on 12 April. To find out more about your local shop, its opening times and donation days, please click here.  Our online retail activities continue with the pick of our seasonal fashion buys in our Depop store and the best and most unique finds from our shops on eBay. Find out more.

Our staff
Our offices remain open for essential staff to ensure the smooth-running of our services. Other staff members are successfully working from home. Following Public Health England advice, we have modified layouts in our buildings and introduced maximum occupancy limits to ensure social distancing. We have introduced additional cleaning including frequent sanitising of touch points in buildings, vehicles and on equipment. We also ask everyone in our offices, including visitors and contractors, to follow social distancing guidelines and strict hand hygiene measures and to wear face coverings when entering, leaving and moving around our offices. Staff are also taking part in regular testing.

Staff are asked to remain at home and access further testing if they develop a new, continuous cough and/or have a fever over 37.8 °C and/or a loss of, or change to, their sense of taste or smell. 

Our volunteers

We have carried out risk assessments on key volunteer roles and we are very grateful that some volunteers have chosen to return to support us.  

The information on this page will be updated regularly.

Last updated: ​13 April 2021

Health advice

For further information on COVID-19, please go to:

NHS Advice


NHS 111 Online - general advice and symptom checker


Read our tips for coping with isolation during the Covid-19 pandemic.