Our Impact - Improvement

The Improvement section of our strategy focuses on our clinical services and how they will adapt and grow to meet patient needs and our strategic aims. This section is broken down into four key areas:

  • Education
  • Quality
  • Responding to needs
  • Service growth
  • hospice at home

    ​Progress in 2019-20

    In 2019-20 we cared for 2,970 individual patients and family members – an 18% rise.


    education icon
    • We reviewed training needs across the charity and put in place a robust system for delivering and monitoring training for both clinical and non-clinical staff to raise standards and ensure first class patient care.
    • We restructured the Professional Development Team to meet the changing needs of the organisation and include a role dedicated to the development and provision of training for staff in care homes.


    • We rebuilt the senior clinical team bringing in operational experience to lead us into our next phase of development. This will ensure our ways of working are fit for the future, focusing on being responsive and flexible to patient needs and maintaining the exemplary care we provide.
    • We strengthened our clinical governance with the appointment of a head of clinical governance to ensure robust policies and procedures are in place and that we can provide a solid evidence base for our clinical practice.
    • We commissioned a review of our clinical model to assess if our workforce structure and processes are fit for the future and able to deal with the increased demand for our service. This will enable us to maximise our capacity to care for patients and continue to meet the growing need.
    Rohan quote our impact

    Responding to needs

    • We finalised the plans and commissioned the redevelopment of Grove House to provide more usable space to deliver a wider variety of services to meet changing patient needs and increased demand.
    • We reviewed the period of time we support people for to produce a baseline by which to measure our progress with our strategic aim to see people earlier and improve end-of-life experiences.
    We cared for 69 children with life-limiting conditions, a 17% increase
    practical nursing

    Helen & Ged's Story

    Gerald (Ged) had always been an active man but when he started to lose weight and experience shoulder pain, he was eventually diagnosed with Neuroendocrine (NET) tumours – a rare form of cancer.
    Helen, Ged’s wife said: “When the Rennie Grove nurses started coming to visit us  I noticed from the start that they treated Ged very respectfully, and spoke directly  to him rather than sidelining him by  talking to me. He trusted the nurses, and would have a laugh and joke with them. From then on they were a lifeline, and a constant reassuring presence. When you are caring for someone, you feel responsible for their life. It’s a really big weight to carry, so it’s nice to be able to call someone and discuss things you’re worried about."
    Helen and Ged Shepherd selfie


    Click here to read more about our engagement
    Click here to read more about our efficiency