Our Impact - Improvement

Th​is section of our strategy focuses on our clinical services and how they will adapt and grow to meet patient needs and our strategic aims. ​It is broken down into four key areas:

  • Education
  • Quality
  • Responding to needs
  • Service growth

  • nurse and patient at home icon

    ​Progress in 2020-21

    In 2020-21, 91% of Rennie Grove patients who wanted to die at home were able to achieve their wish.


    education icon
    We redesigned the education team to meet internal and external needs which led on to a collaboration project with Peace Hospice Care to create a single learning and development team. This will offer a comprehensive education and training programme across both organisations and for other palliative care providers/care homes. 


    • We undertook a review of the adult  hospice at home teams to define capacity and future workforce requirements. This identified some efficiencies which will enable us to maximise our capacity  
      to care for patients and continue to meet the growing need.  
    • We developed our clinical vision into a change management plan to ensure our service is fit for the future. 
    • We continued to review our clinical policies, processes, procedures and guidelines to ensure ongoing safe practice. 

    Responding to needs

    • We introduced a clinician of the day role to all hospice at home teams to  ensure that calls into the service are promptly triaged and visits efficiently arranged where needed. 
    • We created new roles for operational managers in Herts and Bucks to provide heads of nursing with time to build key external relationships.  
    practical nursing

    Improvement and our response to COVID-19

    • Our clinical management of COVID-19 was rigorous, safe and effective with clear guidance and reassurance given to staff and no known incidents of cross-infection between clinical staff and patients.
    •  After early supply problems we worked collaboratively to secure supplies of personal protective equipment to keep  our staff and patients safe, becoming a regional hub for PPE delivery and collection for 19 hospices.
    • Hospice at home care continued throughout as it became more important than ever to keep patients out of hospital and at home with their loved ones.​
    hospice at home nurse ppe home visit

    During the first lockdown between 23 March and 31 May 2020 our hospice at home nurses were caring for a record number of 600 patients and carried out 2,586 home visits.

    • We secured early vaccinations for all clinical staff, clinical volunteers and non-clinical staff who work alongside clinicians.
    • As soon as they became available, clinical staff participated in twice weekly testing programmes and non-clinical staff working alongside them took regular weekly tests to detect asymptomatic cases quickly and avoid spreading the virus.
    PPE icon

    ​Ivor's Story

    Ivor was diagnosed with Motor Neurone Disease (MND) in April 2020, just after the UK had gone into lockdown due to the Covid-19 global pandemic. Rennie Grove was privileged to support him and his wife Chris both via our core Hospice at Home Nursing Service and our volunteer-led community befriending Supporting Hands Project. A father-of-two and grandfather-of-four, Ivor was 71 when he passed away on 1 March, 2021. Ivor and Chris were married for 49 years.

    Ivors and Chriss Story

    Click here to read more about our engagement in 2020-21
    Click here to read more about our efficiency in 2020-21