Our Impact - Efficiency

Resource

• We introduced an Employee Assistance Programme to give independent, confidential support to all staff and their families 24/7, 365 days a year,  across a range of services, including mental health and well-being. 

Premises

Technology

• We were awarded Cyber Plus credentials and carried out penetration testing to meet the requirements of annual external audits.
•  We upgraded our print management system to ensure maximum control over the printing of sensitive information.

• We received expert advice to help us improve our efficiency and eliminate waste.
• We moved to more efficient electronic systems for expenses, purchase orders and payslips.
• We introduced a new online system for recruitment, allowing candidates to apply online and giving line managers better visibility of the application process. 

​Efficiency and our response to COVID-19

• Our senior management team met regularly to review our COVID-19 response.
•  Additional trustee meetings also took place to support the charity and monitor financial impact.
• Our chief executive and director of nursing and patient services participated in regular meetings with Hospice UK and other hospice organisations to ensure that we were part of the sector-wide response to COVID-19.

• We introduced social distancing in our offices and shops to keep staff and customers safe.
• We furloughed staff in roles that were unable to continue working, like shop managers, and processed the claims in line with HMRC requirements.
• We restructured the community fundraising team to reflect the changing landscape of fundraising activities.
• We provided monthly financial reports to Hospice UK in order to meet the requirements needed to secure  emergency government funding.